Frequently Asked Questions
It is our desire at Windborne Music MasterClass that we be able to provide for you a comfortable and enjoyable experience within our site. Please look for any questions that you might have below in our FAQ sections, but also feel free to contact us if you have any questions that we have not answered. You can reach us by following our connection information found on our Contact page.
What is "Windborne Music"?
Windborne Productions, Inc. has been in existence since 1990 beginning work in both Television and movies. Music being a large part of what our media division does, the founder of Windborne, Brent Havens, has been writing music for television, theatrical movies, music libraries and industrial productions since 1980. Our first live production of classic rock music with orchestra was in late 1995 — The Music of Led Zeppelin. After the initial response from that show we realized that this was something that had the potential to spread throughout the country. That is exactly what happened and 12 different shows later, Windborne personnel have traveled the world touring The Music of Led Zeppelin, Pink Floyd, The Eagles, The Doors, Queen, Michael Jackson, The Who, U2, Whitney Houston, the Rolling Stones and Journey with orchestras great and small. To learn more about Windborne Music please visit our web site: Windborne Music
Where is this "Members" tab that I keep reading about?
When you subscribe to Windborne Music MasterClass you become a Member in our system. After you log in to the system you will then see the "Members" tab on our menu. It is NOT visible to anyone who is not logged in.
How do I sign up for Windborne's Masterclass?
To sign up for Windborne's Masterclass either click the Signup button on the home page near the first paragraph or click the "Join" item in the menu bar. Follow the instructions on the sign up page and select the subscription option that best fits your needs.
Where can I find information about the Contributors?
Each contributor has a bio that can be accessed on the Contributors page. Find the contributor that you're looking for and click the "More" button next their picture to find out more about that contributor. You can also find our contributor information on the Windborne Music Web Site under the "Musicians" tab in the menubar.
Will Windborne Music be adding more contributors?
We may be adding more contributors as time goes by AND we may be adding some special guest contributors as well. Keep an eye on the Contributors page as well as our News page under the "About Us" menu item for updates on new contributors and guest contributors.
I forgot my password, what do I do?
If you have forgotten your password simply click the login button on our Home Page which will lead you to our login page .Below the Login box is a link: "Forgot your password?". Click this link and you will be taken to a page that will explain how to change your password.
How do I Logout of the site?
When you login you will see our "Members" menu appear on our menu bar. Click this menu item to see the menu dropdown list and at the bottom is our "Logout" link.
How do I change my password? How do I change my Email address/Username?
To change your password, email address, Username (which is your email address) and other personal information you first need to log into the site. You will then see a menu item under "Members" called "Change Password". This will take you to your User Profile page from where you can change all of this information. Please note that when you change your email address (at the bottom of the User Profile page) it will automatically change your Username. Take note of this change because you will not be able to log back in with your old email address after changing it.
I read about the Monthly Moderated Interactive Lessons. What's that all about?
Each month Windborne Music's Masterclass will be conducting moderated Interactive lessons with one of our contributors. Each month will be a different contributor and we will also be inviting guest contributors to join us for those monthly lessons. Keep an eye on our News Page for information about when those will be happening and who the contributor will be each month.
Is the Monthly Moderated Interactive Lessons free for subscribers?
If you are an ULTIMATE option subscriber the monthly Moderated Interactive Lessons are free! If you're a FREE subscriber or an ESSENTIAL monthly or annual subscriber there will be a separate fee to join the monthly lessons. You can upgrade to ULTIMATE at any time and all of the Monthly Moderated Interactive Lessons will be free from that point on.
Which subscription package do I subscribe to to get Private lessons?
Private lessons are NOT part of any of our subscription packages. If you are interested in Private lessons from one of our contributors you can send us a request by clicking About=>Private Lessons or you can click the Private lessons button that is on each of our contributors page. This will take you to a form that you can fill out and we will pass your request along to the contributor.
Where do I find the Contributor's videos?
Each contributor's videos only appear on their own page. Click the "More" button next to the Contributor and that contributor's bio and videos will appear on that page. You'll see a single video frame and simply click the little dropdown in the upper left corner of that frame to see a list of all videos by that contributor.
I have a FREE Account. Where can I find the free monthly video?
Once you log in, (you MUST be a free subscriber to access the free videos) click on the Contributors link in the menubar and you'll be taken to the contributors page. Near the top is a link to the free videos. Click that link and enjoy the videos.
Where can I find your Privacy and Terms of Use information?
At the very bottom of each page you'll see two links... one for our Privacy Statement and one for our Terms of Use statement. Please note that when you subscribe to the service you will be required to read the the Terms of Use statement and agree to its contents before being permitted to use the Windborne Music Masterclass service.
How do I pay for my subscription?
There is no payment required for the FREE subscription. If you opt for either the ESSENTIAL (monthly or annual options) or the ULTIMATE subscription level a credit card will be required and you must be 18 years or older to subscribe. Checks or other forms of payment are not currently accepted.
How do I update my credit card that is being used to pay for my recurring subscription?
To update your credit card information select Members -> Profile on the menu bar and click the My Subscriptions tab once that page opens. You'll see the aqua "UPDATE CREDIT CARD" button on that page. Click the button and follow the instructions. Please note that you will need ALL of your credit card information to complete the update (number, expire, CVV and name).
How do I cancel my subscription or account?
To cancel your account simply select Members -> Profile on the menu bar and click the My Subscriptions tab once that page opens. You'll see the red "Cancel Subscription" button on that page. Click the button and follow the instructions.
Where do I change my email address?
If you need to change your email address in our system, go to Members->Members Profile which brings up the User Profile page. Scroll to the bottom of the page and make the change. You will need to make sure the new address is already active so you can send us back a verification.
How do I contact Windborne Music if I have an issue?
You can find our contact page under the "About" menu on the menubar. Fill out the form, and enter the security code showing at the bottom of the form and then click "Submit." You can also find our email and snail mail addresses on the "Contact Us" page as well as our phone number if you need to reach us. The best way to reach us is either by using the form or emailing us at the address on the page.
Why are your contributors only performers and crew members from Windborne Music?
Since Windborne Music performs with orchestras our musicians and crew members have a unique understanding and perspective of what it takes to perform in nearly every type of situation. We will be adding guest contributors once in a while who will be able to give a slightly different perspective on live performance. But our main focus is on performing with an orchestra. Our contributors will also be talking and teaching about ALL aspects of performance and not just with an orchestra. But because of what we do we felt that subscribers could get a different perspective than simply playing in a band.
Why are the videos only 7-15 minutes rather than long lessons?
Here is our thinking on the length of the videos. We know that people are really busy in today’s world and having a short video that delves into a single subject allows the viewer to absorb the information quickly without having to spend great lengths of time in front of their computer screen. It also allows the viewer to take some time to try out the things that were discussed in the videos. We welcome feedback on the videos and the site in general, so if you have comments or suggestions we are open to hear them. Use the Contact Us page in the About menu to drop us a note.